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thunderbolt 3 not working at all

asked 2016-08-15 15:50:51 -0500

lpaseen gravatar image

updated 2016-08-23 15:39:59 -0500

I have a hp zbook with thunderbolt 3 connection to the docking station that I installed Fedora 24 and all updates available on. When I connect the dock I get some messages and it does show up in lspci but that's about it. Connecting some USB memory, display port or cabled network makes no diff in dmesg and does not work ("lsusb" shows nothing new). Connect same device directly to the laptop and it works fine. Did try both hot connect and cold boot, no diff.

root@defiant1:~# lspci|grep Thund
04:00.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015]
05:00.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015]
05:01.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015]
05:02.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015]
05:04.0 PCI bridge: Intel Corporation DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015]
06:00.0 System peripheral: Intel Corporation DSL6540 Thunderbolt 3 NHI [Alpine Ridge 4C 2015]
root@defiant1:~#

When I boot up without the dock connected and then connected it dmesg shows the following:

[Aug15 15:55] pcieport 0000:00:1c.4: AER: Corrected error received: id=00e4
[  +0.000017] pcieport 0000:00:1c.4: PCIe Bus Error: severity=Corrected, type=Physical Layer, id=00e4(Receiver ID)
[  +0.000007] pcieport 0000:00:1c.4:   device [8086:a114] error status/mask=00000001/00002000                                                                                                                                                
[  +0.000005] pcieport 0000:00:1c.4:    [ 0] Receiver Error                                                                                                                                                                                  
[  +0.799005] hp_wmi: Unknown event_id - 131073 - 0x1
[  +0.672991] ACPI Error: [SPRT] Namespace lookup failure, AE_ALREADY_EXISTS (20160108/dswload2-330)
[  +0.000014] ACPI Exception: AE_ALREADY_EXISTS, During name lookup/catalog (20160108/psobject-227)
[  +0.000007] ACPI Error: Method parse/execution failed [\_GPE._E4C] (Node ffff88089d0eaf28), AE_ALREADY_EXISTS (20160108/psparse-542)
[  +0.000012] ACPI Error: Method parse/execution failed [\_GPE._E4C] (Node ffff88089d0eaf28), AE_ALREADY_EXISTS (20160108/psparse-542)
[  +0.000014] ACPI Exception: AE_ALREADY_EXISTS, while evaluating GPE method [_E4C] (20160108/evgpe-592)
[  +0.299319] pci 0000:04:00.0: [8086:1578] type 01 class 0x060400
[  +0.000096] pci 0000:04:00.0: supports D1 D2
[  +0.000001] pci 0000:04:00.0: PME# supported from D0 D1 D2 D3hot D3cold
[  +0.000084] pci 0000:04:00.0: System wakeup disabled by ACPI
[  +0.001705] pci 0000:05:00.0: [8086:1578] type 01 class 0x060400
[  +0.000133] pci 0000:05:00.0: supports D1 D2
[  +0.000001] pci 0000:05:00.0: PME# supported from D0 D1 D2 D3hot D3cold
[  +0.000075] pci 0000:05:01.0: [8086:1578] type 01 class 0x060400
[  +0.000130] pci 0000:05:01.0: supports D1 D2
[  +0.000001] pci 0000:05:01.0: PME# supported from D0 D1 D2 D3hot D3cold
[  +0.000088] pci 0000:05:02.0: [8086:1578] type 01 class 0x060400
[  +0.000099] pci 0000:05:02.0: supports D1 D2
[  +0.000001] pci 0000:05:02.0: PME# supported from D0 D1 D2 D3hot D3cold
[  +0.000076] pci 0000:05:04.0 ...
(more)
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answered 2016-08-25 04:14:49 -0500

womby gravatar image

If you run a full lspci (Don't grep) can you see if a driver has been loaded/assigned for the Thunderbolt device?

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root@defiant1:~# lspci -v -s 04:00.0|grep -E "dri|mod"
        Kernel driver in use: pcieport
        Kernel modules: shpchp
root@defiant1:~# modinfo shpchp
filename:       /lib/modules/4.7.2-201.fc24.x86_64/kernel/drivers/pci/hotplug/shpchp.ko.xz
...
vermagic:       4.7.2-201.fc24.x86_64 SMP mod_unload
lpaseen gravatar imagelpaseen ( 2016-09-06 14:23:17 -0500 )edit
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answered 2016-12-07 07:51:33 -0500

quai20 gravatar image

I'm strugling with hp dock thunderbolt 3 and my zbook. I have a fedora 23. Did you manage to get it working ?

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Asked: 2016-08-15 15:50:51 -0500

Seen: 1,005 times

Last updated: Aug 23 '16