F23 Unable to import photos from IPhone 6 in Shotwell

asked 2015-12-06 16:07:21 -0500

xmetax gravatar image

updated 2015-12-06 23:09:21 -0500

mether gravatar image

Hi,

When I plug in my iPhone 6 in F23, I tapped Trust when prompted on the phone and found it listed in Shotwell. I can view my photos but when I select either "Import Selected" or "Import All" I get the following error:

Import Results Report (Shotwell 0.22.0 @ 2015-12-06T21:37:33.218099Z)

Attempted to import 558 files. Of these, 0 files were successfully imported.

Photos/Videos Not Imported Due to Camera Errors:

IMG_0001.JPG error message: [-107] Error retrieving file object for /store_00010001/DCIM/879UERWQ/IMG_0001.JPG: Unknown error

IMG_0003.JPG error message: [-107] Error retrieving file object for /store_00010001/DCIM/879UERWQ/IMG_0003.JPG: Unknown error

IMG_0002.JPG error message: [-107] Error retrieving file object for /store_00010001/DCIM/879UERWQ/IMG_0002.JPG: Unknown error

IMG_0004.JPG error message: [-107] Error retrieving file object for /store_00010001/DCIM/879UERWQ/IMG_0004.JPG: Unknown error

IMG_0005.MOV error message: [-107] Error retrieving file object for /store_00010001/DCIM/879UERWQ/IMG_0005.MOV: Unknown error

IMG_0006.MOV error message: [-107] Error retrieving file object for /store_00010001/DCIM/879UERWQ/IMG_0006.MOV: Unknown error

IMG_0007.JPG error message: [-107] Error retrieving file object for /store_00010001/DCIM/879UERWQ/IMG_0007.JPG: Unknown error


Also, I have already installed libimobiledevice-utils and ran idevicepair pair. Hope someone can help me out. I'd hate to have to setup a dual-boot with Windows over this :(

Thanks!

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Comments

Have you tried doing this on a different computer, or using a different camera? Also, if you've recently upgraded to F 23, did this work before? I'm not sure what the answer is, but I do know that we're going to need more information. Also, have you tried just opening up the phone in your file manager and using Copy/Paste?

sideburns gravatar imagesideburns ( 2015-12-06 16:26:16 -0500 )edit

I can mount and work with my Android (Note 4) on Shotwell and file manager without issue. This is a clean F23 Cinnamon installation. The iPhone is not being seen in file manager but I can see the device listed and view the images/videos from Shotwell. I'm still a Linux novice, so if there are specific logs that will help please let me know so I can get them.

xmetax gravatar imagexmetax ( 2015-12-06 22:15:03 -0500 )edit

OK, your computer can download files from other phones; can other computers download files from your iPhone?

sideburns gravatar imagesideburns ( 2015-12-07 00:19:47 -0500 )edit

Yes others can without issue, but these are Windows 10 machines with iTunes installed.

xmetax gravatar imagexmetax ( 2015-12-08 10:54:45 -0500 )edit

That establishes that it's not a hardware issue on your phone.

sideburns gravatar imagesideburns ( 2015-12-08 12:50:47 -0500 )edit