Unable to report crash of the Python app using abrt

asked 2014-01-14 16:10:23 -0500

Szpak gravatar image

updated 2014-04-11 16:07:07 -0500

remjg gravatar image

The python application Anki crashed and I wanted to send a crash report. Unfortunately I've got following error:

Querying server settings
Retrace server is unable to process package 'anki-2.0.18-1.fc19.i686'.
Is it a part of official 'Fedora 19 (Schrödinger’s Cat)' repositories?
Unknown package sent to Retrace server.

What can it be caused by?

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have you Fedora 19 updated ? I remember at begin reports doesn't work on F19 because ö and ' of the Schrödinger’s Cat name

sergiomb gravatar imagesergiomb ( 2014-01-15 18:09:32 -0500 )edit

Try to repeat the report. Install abrt-cli: yum install abrt-cli, then run: abrt-cli list and identify anki crash id. Run abrt-cli report id. What looks suspicious is "fc19.i686", while i'm getting: rpm -q anki "anki-2.0.18-1.fc19.noarch", though i see similar ("Retrace server is unable to process package") bugs opened for x86_64, e.g. https://bugzilla.redhat.com/show_bug.cgi?id=954179

marcindulak gravatar imagemarcindulak ( 2014-01-16 03:23:38 -0500 )edit

@sergiomb Yes, it is updated Fedora 19.

Szpak gravatar imageSzpak ( 2014-01-16 17:40:42 -0500 )edit

@marcindulak Nice catch! It could be a problem. Unfortunately with abrt-cli I have the same error. I made a comment in a bug you provided. Thanks.

Szpak gravatar imageSzpak ( 2014-01-16 17:41:46 -0500 )edit

It would be better to open another bug - developers do not like mixing different problems in one bug report. Another thing to verify is if /var/tmp/abrt/*/pkg_arch for anki crash really contains "i686", maybe changing it manually to "noarch" will result in a different abrt-cli (or abrt-retrace-client create -d dirhttps://fedoraproject.org/wiki/Features/RetraceServer) behaviour?

marcindulak gravatar imagemarcindulak ( 2014-01-17 05:42:02 -0500 )edit