Ask Your Question

hp laserjet mfp m426 no longer working after update.

asked 2018-09-14 02:10:39 -0500

Calo gravatar image

Hi, I have updated some packages, but i suppose that the only relevant ones are: cups-1 from 2.2.6-14 to 2.2.6-16 and ghostscript from 9.23-1 to 9.23-5. now i'm unable to print on my HP LJ m426dw , that worked perfectly before. I get error on cups like "filter error" or i print a blank page with only one row: "** Error reading a content stream. this page may be incomplete." or "Unsupported Personality: UNKNOWN" . To note that: The printer is OK, i can print from other machines on the lan with different, i can use hplip or connect directly to the printer web interface . I've tried to downgrade but it seems that it doesn't help. Thank you in advance for any help

edit retag flag offensive close merge delete


Are you able to reinstall the hp driver with hplip?

boyd gravatar imageboyd ( 2018-09-15 02:48:09 -0500 )edit

4 Answers

Sort by ยป oldest newest most voted

answered 2018-10-10 04:13:38 -0500

Mine has the same problem, I erase all printer to go in setting, but the filter failed problem is still there, My friend suggest me a blog of Printer is in an error state that helps me in this but after complete installation of the program the printer automatically reboots again and again.

edit flag offensive delete link more

answered 2018-09-18 00:38:47 -0500

bitflip10 gravatar image

Hi, I just worked thru problems with another HP LaserJet printer that suddenly started failing with the "filter failed" issue. I was blaming HPLip and CUPS. Removed, rebooted and reinstalled without success.

Carefully figure out what program(s) trigger the "filter failed" error. For me, the only program that failed printing was FireFox. Given some of the recent drastic changes in FireFox, I decided to do the FireFox refresh steps described in FireFox help. Keep in mind the refresh steps mess with your preferences and extensions in FireFox so you will have to do some resetting (like reinstalling ABP ad blocker for me). Delete the failed print jobs and try printing again. It worked for me.

edit flag offensive delete link more

answered 2018-09-15 18:52:21 -0500

ed209 gravatar image

Always the same story with some HP printers. I would suggest to erase all installed printers in settings, switch the printer off by pulling the power chord, and eventually reinstall the printer. Maybe you should repeat the routine 2 or 3 times before the magic occurs and your printer returns online.

edit flag offensive delete link more

answered 2018-09-15 07:05:06 -0500

heliosstyx gravatar image

I suggest to remove all cups and HPLip packages and reinstall,after a reboot, the mentioned packages.

edit flag offensive delete link more

Question Tools


Asked: 2018-09-14 02:10:39 -0500

Seen: 253 times

Last updated: Sep 15 '18