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Evolution Email Problem [closed]

asked 2017-02-04 10:33:01 -0500

edwardc01 gravatar image

updated 2017-02-04 10:40:38 -0500

Starting approximately Wednesday 2/1/17 when I try to retrieve my email from att.net servers, evolution will only download one message and then timeout with a socket I/O time out error. If I go on the att.net website and login to my mail account I am able to see all my messages. AT&T tells me if they are on the web page that's all they are responsible for due to various email client software that they don't support. Not helpful! For instance, I normally close my email client every day when I'm finished working or playing with things and re-open it every morning when I start, so when I have 30 emails waiting to be retrieved it will only get them one at a time. After the initial 30 are downloaded it seem to not have a problem pulling down multiple messages on the next scheduled email check.

I'm running Fedora 24 with Evolution 3.20.5.

Has anyone else seen an issue like this? How do I go about troubleshooting it?

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Closed for the following reason the question is answered, right answer was accepted by edwardc01
close date 2017-02-16 09:13:41.425593

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Hmm, that is an interesting issue to have. Have you experimented with some other email provider to see if issue is persistent? If it is then further Evolution troubleshooting is needed, I would start with deleting configuration and re-creating account again to see if that helps to resolve the issue. BACKUP FIRST of course!

Also, do you experience same issue with ATT emails in let's say Thunderbird? If so, it may be that there's some server side issue regarding your account and that needs to be further troubleshooted from their side then.

masteroman gravatar imagemasteroman ( 2017-02-04 12:53:25 -0500 )edit

I removed all evolution packages, the .cache/evolution directory, the .config/evolution and the .evolution directories, re-installed the evolution packages. After configuring evolution I still have the same problem; can only retrieve one email message and evolution gives error above. I have used evolution for many years. Most of my email history is contained in my mail folders and I would sure hate to lose that. This is the first problem I can remember. How do I go about troubleshooting?

edwardc01 gravatar imageedwardc01 ( 2017-02-08 13:33:45 -0500 )edit

I have now installed thundebird and it works as evolution used to. This morning it retrieved 68 messesages from att.net . I have it set to leave them on the server for now. Then when I tried evolution it retrieved 22 messages instead of one message and then gave the socket time out I/O error message leaving the rest to be retrieved on next attempt.

Where do I go from here?

edwardc01 gravatar imageedwardc01 ( 2017-02-09 14:16:46 -0500 )edit

Obviously this problem is with the evolution client software or some interaction with gnome/fedora 24 but I can't find any way to report to evolution.

Who is responsible for evolution/gnome/fedora integration??

edwardc01 gravatar imageedwardc01 ( 2017-02-10 10:27:31 -0500 )edit

Another ATT customer here. I have the same problem. ATT email, Evolution (but on Debian, don't flame me), and it grabs one email, then "Socket I/O timed out". It used to work fine, but now Feb 2017, we have this. I'm sure ATT will deny everything, but what did ATT change? What "upgrade" did they do? Instead of tier 1 in India, we need to find an actual tech guy that knows what they did.

7c0 gravatar image7c0 ( 2017-02-12 11:35:36 -0500 )edit

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answered 2017-02-14 17:19:10 -0500

7c0 gravatar image

I don't know if this is "the" answer, or just a temporary work-around. Go to Preferences, Mail Accounts. Select to edit your account. Go to Receiving Options. Put a check in "Disable support for all POP3 extensions".

My understanding is that this turns off modern POP3 features, and allows only old-school POP3 commands. I don't know what other effects this causes; but my Evolution seems to be working now. Does this mean AT&T did a "downgrade" instead of an upgrade?

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Your answer is correct in that setting the "Disable support for all POP3 extensions" restores email retrieval. More info https://bugzilla.gnome.org/show_bug.c... , it seems that this is a long standing issue that has arisen again. It seems that quite a few people were having the same issue. My email has worked for years with no problem, don't know what triggered this episode. I truly don't need any "modern" features (whatever that is), just need to be able to retrieve my email, create new email, reply, and forward. I'm a simple man!

edwardc01 gravatar imageedwardc01 ( 2017-02-16 09:11:26 -0500 )edit

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Asked: 2017-02-04 10:33:01 -0500

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Last updated: Feb 04 '17